10 Essential Rules for Delivering Exceptional Customer Service
As a plumber and business owner, there's nothing more rewarding than seeing happy customers after delivering top-notch service.
Running a plumbing company is about more than just fixing pipes—it's about creating a lasting impression through exceptional customer care.
When PHBLUE started, I established 10 key rules to ensure our service stands out from the competition and exceeds customer expectations every time.
Punctuality is Key Always arrive on time. If delays are unavoidable, inform the client immediately to keep them updated.
Transparency Builds Trust Provide detailed and clear estimates, breaking down each cost so customers know exactly what they’re paying for.
Leave No Mess Behind We come equipped with vacuums, spotless uniforms, and cleaning supplies to ensure every space is as clean (or cleaner!) than when we arrived.
Constant Improvement We believe in refining our skills and processes continually, ensuring that our services get better with every job.
Respect is Essential From offering to remove shoes to limiting conversations to what the client prefers, we ensure we respect the customer’s space and time.
Follow Up A day or two after the job, we check in to make sure everything is satisfactory and to address any concerns.
Own Mistakes Mistakes can happen. When they do, we go the extra mile to fix them, proving our commitment to excellence.
Go Above and Beyond Whether it’s helping a senior customer or offering cost-saving solutions, we always seek to add value without expecting anything in return.
Serve Without Expectation While we appreciate positive feedback, our goal is to serve with integrity—not to seek recognition.
Master the Craft Expertise is the foundation of great service. We’re always learning and staying up-to-date with industry knowledge.
So, why do my team members love following these rules? It’s simple. They're not just skilled tradespeople—they genuinely care about delivering the best experience possible. They take pride in their work, their professionalism, and how they treat each client.
If you’re looking for a plumbing team that values traditional service and customer satisfaction, give us a call today!